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Shop By Category    
You can shop by category by clicking on the links on the left under “Shopping Categories ”, or by clicking on any of the drop-down menus at the top. On clicking the category name, you will be presented with all the products from that group. If you can not find a particular product for a category, simply contact us through our online support centre and we will do our best to try to stock the product for you.

Searching For Products    
Type a product name or number into the search bar . You will then see a list of products relating to your query. Click on any of the links to see more details about that item and/or place the item in your basket. To bring up a wider range or results, try limiting your search to one word. If you cannot find a particular product for a category, simply email us and we will do our best to find it for you.

Recommend to a Friend    
You can recommend any of our products to your friends by clicking on the 'Email a Friend' link on the product pages. . In the window that appears, you can provide your name, email and friend's name and email. Type any message for your friend and click "Recommend". We'll gladly send your message with a link to that recommended page to your friend.


All credit card transcations are processed through Google Checkout. You do NOT need a google account to process your credit card payment though if you do create an account it makes it easy to shop online securely and safely.

Methods Of Payment    
We accept Visa, MasterCard, Amex and Discover - all through Google Checkout.

Place An Order    
Placing an order is simple. Simply navigate our site to the products you want and when you've chosen the item, click the 'Buy Now' button. You'll then be forwarded to our cart page where you can either checkout immediately or continue shopping

Edit My Order    
If you wish to edit or change your order after it has been placed, simply contact us through our online support centre explaining what you wish to change. If your order has already been despatched, you will not be able to modify or change your order of course.

Cancel My Order    
If you wish to cancel your order after it has been placed, simply contact us through our Support System here, including all relevant details, asking us to cancel your order. If your order has already been processed, you will not be able to cancel your order, however, you may return the item for a refund.

Returns Policy    
Please refer to our guarantees/returns page for detailed return instructions and guarantee details. Click here to visit that page


Coupon Redemption    
If you have a coupon, you can redeem it in your shopping basket. Simply enter the coupon number and hit "Check Code". You will see the coupon deducted from your total amount.

Create An Account    
Users who create a personal account with us, will be able to store all of their billing information with us, thus preventing having to enter it every time. To create an account, simply select "My Account " at the top of the page. From there, you will be able to register with us. You will also be able to register during your check-out process. If you do not wish to create an account with us, but wish to have your information stored for future orders, simply click the "remember me" option at the bottom of the billing/shipping page. The next time you come to our site, your billing and shipping information will be pre-filled for you! In order to take advantage of this feature, you must have your "cookies" enabled on your computer.

Forgot Username or Password    
If you forgot your username or password, simply go to the "My Account " screen and choose "Forgot my password". You will then be able to enter your email address and we will email you your username and password within a few minutes.

Edit Account Information    
If you wish to edit your account information, simply click the "My Account" button located at the top of the page. Enter your email address and password then click the "Sign In" button. Click on the "Update Your Profile" button and change any information you wish to change then click the "Update Profile " button located at the bottom of the page when you are finished.

View Past Orders    
To View your past orders, log into your account and click the link on the welcome page.

Delivery    
All orders are packaged with great care to ensure safe delivery. Orders within the UK are shipped Royal Mail 1st Class or Special Delivery. For the rest of the EU they are shipped International Signed For or AirSure.

Price
UK Standard
EU Countries
Up to £30
£4
£5
Upto £50
£5
£10
Upto £100 £6 £10
Over £100 FREE £10


How long does my order take to arrive?
Depending on the value of your order it will be sent either Royal Mail 1st Class, Royal Mail Special Delivery or Royal Mail AirSure (non-UK, EU orders). Royal Mail 1st Class - please allow 3-5 days for delivery. Royal Mail Special Delivery - please allow 2 days for delivery. AirSure or International Signed For - please allow 10 days for delivery.

If you placed your order with www.sisi-health.com then please visit that site for delivery details. Your order will have been sent by either UPS, or USPS depending upon the state you reside in.


International Delivery    
If you are outside the EU please visit our USA site www.sisi-health.com


Lost or Damaged Shipment   
Please contact us through our Support system here.


Privacy Policy    
We are committed to protecting your privacy. We will only use the information that we collect about you lawfully (in accordance with the country you reside in).

We collect information about you for 2 reasons: firstly, to process your order and second, to provide you with the best possible service. We will not e-mail you in the future unless you have given us your consent. We will give you the chance to refuse any marketing email from us in the future.

We will never collect sensitive information about you without your explicit consent. The information we hold will be accurate and up to date. You can check the information that we hold about you by contacting us. If you find any inaccuracies we will delete or correct it promptly.

WE NEVER RENT OR SELL YOUR INFORMATION TO OTHER COMPANIES - GUARANTEED!

Security    
Your online credit card transactions are secure. We use Google Checkout to process all our credit card transactions and as such we never even get to see your credit card details.

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